Privacy Policy — bt9999

1 Introduction

bt9999 ("the Platform", "we", "us", "our") operates the online sports betting and casino platform accessible at https://bt9999.app, serving registered players primarily located across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We are committed to protecting the privacy and personal data of all users ("you", "your", "the Player") who interact with our services.

This Privacy Policy sets out in clear, plain English exactly what personal information bt9999 collects from you, the purposes for which it is used, the conditions under which it may be shared with third parties, and the rights you hold in relation to your data. This policy applies to all data processing activities associated with your use of the bt9999 website, mobile browser experience, live chat support, and payment processing services.

This Privacy Policy should be read in conjunction with the bt9999 Terms & Conditions, which are available at https://bt9999.app/terms-conditions. Both documents together form the complete agreement governing your relationship with bt9999.

2 Information We Collect

bt9999 collects personal information through several channels: directly from you when you register or use the platform, automatically through your use of the website, and from third-party payment processors when you make a deposit or withdrawal. The categories of personal data we collect include the following:

2.1 Information You Provide Directly

• Registration data: Full name, date of birth, email address, mobile phone number, and chosen username at the time of account creation.
• Identity verification documents: National ID card (NID), passport, or birth certificate images submitted for age and identity verification purposes.
• Payment information: bKash account number, Nagad account number, Rocket number, Upay number, Visa/Mastercard card details (partial — we do not store full card numbers), or bank account details provided for deposit and withdrawal processing.
• Support communications: Any messages, screenshots, or documents you submit to bt9999 support via live chat or email.
• Responsible gaming preferences: Deposit limits, session time reminders, cooling-off periods, and self-exclusion requests you configure within your account settings.

2.2 Information Collected Automatically

• Device and browser data: IP address, browser type and version, operating system, screen resolution, and device identifiers.
• Usage data: Pages visited, time spent on each page, betting and game history, session duration, click patterns, and navigation paths within the platform.
• Cookie data: Session identifiers, authentication tokens, language and display preferences, and analytics identifiers stored via cookies and similar technologies. See Section 6 for full cookie details.
• Location data: Approximate geolocation derived from your IP address. bt9999 does not request or access GPS-level precise location data from your device.

2.3 Information from Third Parties

• Payment processors: Transaction confirmation data, payment status, and partial payment identifiers returned by bKash, Nagad, Rocket, Upay, Visa, Mastercard, and local bank partners.
• Game providers: Round results, session duration, and stake/win data from Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe, used for dispute resolution and account integrity monitoring.
• Fraud and security screening tools: Risk scores and flagging data from third-party anti-fraud systems used to protect the platform and all players from fraudulent activity.

3 How We Use Your Personal Data

bt9999 processes personal data only for specific, legitimate purposes. We do not use your data for undisclosed secondary purposes, and we do not sell your personal information to advertisers or marketing agencies. The table below summarises the key purposes for which your data is used:

bt9999 will never use your personal data to make automated decisions that produce significant legal effects on you without your knowledge, unless explicitly permitted by applicable law and disclosed to you at the time of the relevant processing activity.

4 Legal Basis for Processing

bt9999 processes your personal data under one or more of the following legal bases, depending on the specific processing activity in question:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions you accepted at registration — including account management, payment processing, and game delivery.
• Legal obligation: Processing required for compliance with applicable legal and regulatory requirements, including anti-money laundering (AML) screening, age verification, and fraud reporting.
• Legitimate interests: Processing carried out for bt9999's legitimate business interests where those interests are not overridden by your fundamental rights — including platform security monitoring, technical analytics, and abuse prevention.
• Consent: Processing activities where you have provided an explicit, freely given, and informed consent — principally marketing communications. You may withdraw consent for marketing at any time by contacting [email protected].

5 Data Sharing & Disclosure

bt9999 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share personal data only in the specific circumstances described below, and only to the minimum extent required for the stated purpose:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and local bank partners receive the payment data necessary to process your deposits and withdrawals. Each of these providers operates under their own privacy policies and data security standards.
• Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe receive anonymised session identifiers and game interaction data for dispute resolution and technical support purposes only.
• Identity verification services: Where required to fulfil age and identity verification obligations, your submitted identification documents may be processed by a contracted third-party KYC (Know Your Customer) verification service operating under strict data handling agreements with bt9999.
• Fraud prevention and security providers: Aggregated and pseudonymised behavioural data may be shared with anti-fraud service providers to protect the integrity of the platform.
• Legal and regulatory authorities: bt9999 will disclose personal data to law enforcement, regulatory bodies, or courts of competent jurisdiction where required to do so by law, legal process, or in the legitimate defence of legal claims.
• Business transfers: In the event of a merger, acquisition, or sale of substantially all of bt9999's operating assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

6 Cookies & Tracking Technologies

bt9999 uses cookies and similar technologies (local storage, session storage, pixel tags) to operate the platform, remember your preferences, maintain your authenticated session, and collect anonymised analytics data. The categories of cookies we use are as follows:

• Strictly necessary cookies: Required for the platform to function. These include session authentication tokens, CSRF protection tokens, and load-balancing cookies. They cannot be disabled without breaking platform functionality.
• Functional cookies: Store your display preferences, chosen language settings, and remembered device status to personalise your experience across sessions.
• Analytics cookies: Collect anonymised data about how visitors interact with the platform — including page views, session duration, and navigation paths — used to improve the platform. No personally identifiable information is included in analytics data exports.
• Security cookies: Used to detect and prevent fraudulent login attempts, bot activity, and suspicious account behaviour.

Most web browsers allow you to control cookies through their settings. Disabling strictly necessary cookies will prevent you from logging into your bt9999 account. Disabling functional or analytics cookies will not impair core platform functionality. Please refer to your browser's help documentation for guidance on managing cookie preferences.

7 Data Security

bt9999 applies a layered approach to data security, combining technical controls, organisational policies, and staff training to protect your personal information against unauthorised access, disclosure, alteration, or destruction. The key security measures in place include:

• 256-bit SSL/TLS encryption: All data transmitted between your browser or mobile device and bt9999 servers is encrypted in transit using industry-standard TLS 1.2 or higher.
• Password hashing: Account passwords are stored exclusively as salted cryptographic hashes. bt9999 employees cannot retrieve or view your password in plain text under any circumstances.
• Access controls: Personal data is accessible only to bt9999 staff who require it for the performance of their specific job function. Access is logged and reviewed regularly.
• Payment data tokenisation: Full card numbers and full mobile wallet identifiers are never stored on bt9999 servers. Only tokenised references returned by PCI-compliant payment processors are retained.
• Regular security audits: bt9999 undergoes periodic security reviews and vulnerability assessments to identify and remediate potential weaknesses in platform infrastructure.

While bt9999 takes every reasonable precaution to protect your data, no internet-based service can guarantee absolute security. You are encouraged to maintain the security of your own account by using a strong, unique password and reporting any suspicious activity to [email protected] immediately.

8 Data Retention

bt9999 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:

• Active account data: Retained for the full duration of your account's active status, plus a minimum of five (5) years following account closure, to comply with financial record-keeping obligations.
• Identity verification documents: Retained for a minimum of five (5) years from the date of submission, in compliance with anti-money laundering record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Support communications: Retained for three (3) years from the date of the last communication, or longer if the communication is relevant to an unresolved dispute.
• Marketing consent records: Retained for as long as you remain subscribed to marketing communications, plus three (3) years following unsubscription to demonstrate prior consent compliance.
• Analytics and usage data: Retained in anonymised or pseudonymised form for up to two (2) years from collection, after which they are deleted or fully anonymised.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. If you request deletion of your data before the end of a mandatory retention period, bt9999 will suppress the data from active use while retaining the minimum records required by law.

9 Your Privacy Rights

As a player on bt9999, you hold a number of rights in relation to your personal data. bt9999 is committed to honouring these rights within a reasonable timeframe, ordinarily no later than 30 calendar days from the date a valid request is received.

• Right of access: You may request a copy of the personal data bt9999 holds about you, including a summary of the purposes for which it is processed.
• Right to rectification: You may request that inaccurate or incomplete personal data held by bt9999 be corrected or updated. For basic account details, you can update your information directly within your account settings.
• Right to erasure ("right to be forgotten"): You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to bt9999's mandatory legal retention obligations described in Section 8.
• Right to restriction of processing: You may request that bt9999 temporarily suspend certain processing activities in relation to your data — for example, while a data accuracy dispute is being investigated.
• Right to data portability: You may request that bt9999 provide a structured, machine-readable export of the personal data you have provided to us directly, where technically feasible.
• Right to object: You may object to processing carried out on the basis of bt9999's legitimate interests. If you object to marketing communications, you may opt out at any time by contacting [email protected].
• Right to withdraw consent: Where processing is based on your consent (principally marketing), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

10 Children's Privacy

bt9999 is strictly an 18+ platform. The collection or processing of personal data from any individual under the age of 18 is strictly prohibited, and bt9999 does not knowingly collect personal data from minors. If you are under 18 years of age, you must not register an account or use any bt9999 service.

If bt9999 becomes aware that personal data has been collected from a person under 18 — whether through age verification failure, parental report, or internal detection — the relevant account will be immediately suspended and all associated data will be securely deleted, with the exception of records required to be retained for legal compliance purposes. If you are a parent or guardian and believe that your child has registered on bt9999, please contact [email protected] immediately.

11 Third-Party Links

The bt9999 platform may contain references to third-party game providers, payment services, and other external resources. bt9999 does not control the privacy practices of any third-party website or service, and this Privacy Policy does not apply to any external site or service you access via a link from bt9999.

bt9999 strongly encourages you to review the privacy policies of any third-party services you engage with in connection with your use of the platform — particularly your mobile wallet provider (bKash, Nagad, Rocket, or Upay) and your bank. bt9999 accepts no responsibility for the privacy practices or data security standards of these independent third parties.

12 International Data Transfers

bt9999 serves players primarily in Bangladesh and processes the majority of personal data on servers located within or near the South Asian region. However, certain data processing activities — including services provided by game studios such as Pragmatic Play, Evolution Gaming, and NetEnt, or by cloud infrastructure providers — may involve the transfer of personal data to servers located outside Bangladesh.

Where such transfers occur, bt9999 takes reasonable steps to ensure that an adequate level of data protection is maintained, including by entering into data processing agreements with service providers that impose contractual data protection obligations consistent with the protections described in this policy. By using bt9999, you acknowledge and consent to the possibility of your personal data being transferred to jurisdictions outside Bangladesh for the purposes described in this policy.

13 Amendments to This Privacy Policy

bt9999 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, the "Last Updated" date at the top of this page will be revised, and where the changes are significant, bt9999 may additionally notify registered players via email or an in-platform notification.

Your continued use of the bt9999 platform after any amendment to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the amended policy, you must discontinue use of the platform and may request account closure by contacting [email protected]. Any balance remaining in your account at the time of voluntary closure will be returned to your verified withdrawal method, subject to standard verification requirements.

14 Contact & Complaints

If you have any questions, concerns, or formal complaints regarding this Privacy Policy or bt9999's data processing practices, please contact our support team using the details below. All correspondence related to privacy matters must be submitted in English and directed to the dedicated privacy inbox.

bt9999 is committed to resolving all privacy-related concerns promptly and in good faith. If you are dissatisfied with our response to a complaint, you retain the right to escalate the matter to the relevant data protection authority in your jurisdiction.